Shipping

Order processing

Orders are carefully prepared and packaged by our team before dispatch.

New Zealand orders — 1–3 business days
Australia orders — 1–5 business days

During high-demand periods such as new product launches, limited drops, promotional campaigns and holiday seasons, processing times may take longer. We appreciate your patience during these periods as we ensure every order meets our quality standards.

Shipping locations

Culture Chaos currently ships to New Zealand and Australia. Additional international shipping locations may be introduced in the future.

Delivery estimates

Delivery timeframes are estimates only and begin once your order has been dispatched.

New Zealand

Urban areas — 1–5 business days
Rural areas — 3–7 business days

Australia

Standard delivery — 5–12 business days
Express options where available — 2–6 business days

Delivery times may vary due to courier delays, public holidays, weather events, customs processing on Australian orders, and circumstances outside our control.

Shipping costs

Shipping costs are calculated at checkout based on delivery location, order weight and the shipping method selected. Any applicable shipping fees will be clearly displayed before payment is completed.

Tracking information

Once your order has been dispatched, you will receive tracking details via email or the contact information provided during checkout. Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries where required.

Incorrect delivery information

Customers are responsible for providing accurate delivery details. If an incorrect address is provided, additional delivery costs may apply, delays may occur, and Culture Chaos cannot guarantee successful delivery. Please contact us immediately if you notice an error before your order has been dispatched.

Lost or delayed orders

If your order appears delayed or lost, contact us with your order number. We will investigate with the relevant courier provider and work with you to resolve the matter. Please note that courier investigations may take time.

Customs & import fees (Australia)

For Australian customers, orders may be subject to customs procedures, duties, taxes or clearance requirements depending on applicable laws. Customers are responsible for any charges imposed by authorities where applicable. Culture Chaos is not responsible for delays caused by customs processing.