Policies & Terms
These policies govern your access to and use of our website, purchase of our products, and interaction with our brand. By using this site, creating an account, or placing an order, you agree to be bound by them.
Website Terms & Conditions
About Culture Chaos
Culture Chaos is a streetwear brand focused on creating premium apparel inspired by street culture, individuality, creativity and self-expression. Our products are designed for customers who embrace confidence, originality and a different way of thinking.
Website use
You agree to use our website only for lawful purposes. You must not use our website for fraudulent activity, attempt to gain unauthorised access, copy or misuse our website content, or use our branding, designs, images or intellectual property without written permission. We reserve the right to restrict access or refuse service where misuse or fraudulent activity is suspected.
Product information
We make every effort to ensure product descriptions, images, sizing, colours and details are accurate. However, colours may vary slightly depending on device screens and lighting, minor differences may occur due to manufacturing, and measurements may vary slightly due to garment production. These differences do not constitute a product fault where the product remains consistent with the description provided.
Limited drops & product releases
Culture Chaos may release products as limited collections, exclusive drops or seasonal releases. Limited drops may include restricted quantities, exclusive designs and no restock availability. We cannot guarantee future availability once products sell out.
Orders & purchases
When you place an order you agree that all information provided is accurate and complete, you are authorised to use the payment method provided, and you have reviewed your order before completing checkout. An order confirmation email does not guarantee acceptance of an order. We reserve the right to cancel or refuse an order where payment cannot be verified, incorrect pricing has occurred, stock availability issues arise, or fraudulent activity is suspected. If your order is cancelled after payment has been processed, a full refund will be provided.
Pricing & payments
All prices displayed are shown in the applicable currency. Prices may change at any time; confirmed orders will not be affected by future price changes. We accept the payment methods displayed at checkout. Payment must be received in full before orders are processed and dispatched.
Accuracy of customer information
Customers are responsible for providing a correct name, email address, phone number, shipping address and order details. Culture Chaos is not responsible for delays, failed deliveries or additional costs caused by incorrect information provided by customers.
Third-party services
Our website may use third-party services including payment providers, courier services, analytics providers and marketing platforms. Culture Chaos is not responsible for the independent practices, policies or availability of third-party services.
Website availability
We aim to keep our website available and operating smoothly; however, we do not guarantee uninterrupted access. Availability may be affected by maintenance, technical issues, third-party service interruptions or events outside our control.
Consumer rights
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to customers under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, and the Australian Consumer Law. Where required by law, customers remain entitled to applicable remedies for faulty, unsafe or misrepresented products.
Changes to these terms
Culture Chaos reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be published on our website with the revised effective date.
Terms of Sale
Order acceptance
When you place an order you are making an offer to purchase products under these Terms of Sale. Your order is accepted once payment has been successfully processed and your order has been confirmed.
Product availability
All products are subject to availability. For limited releases, stock quantities may be restricted and products may not be restocked.
Pre-order products
Where products are available for pre-order, estimated delivery dates will be provided. Production timelines may change due to manufacturing or shipping circumstances. Customers will be updated regarding significant delays.
Dispatch times
Orders are generally processed within 1–3 business days after payment confirmation. During product launches, promotional campaigns and holiday periods, processing times may be longer.
Shipping responsibility
Once an order has been dispatched, customers will receive tracking information where available. Culture Chaos will assist customers with delivery issues; however, customers must ensure shipping information is accurate.
Cookie Policy
Cookies are small files stored on your device when you visit our website. They help improve website functionality and enhance your shopping experience.
We use cookies to
- Keep products in your shopping cart
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Measure marketing performance
- Prevent fraud
- Personalise content and recommendations
Types of cookies we use
Essential cookies are necessary for the website to function correctly — shopping cart, checkout, login sessions and security.
Performance cookies help us understand website traffic, popular products, customer behaviour and website improvements. Examples include Google Analytics and Shopify Analytics.
Marketing cookies help deliver relevant advertising. Examples include Meta (Facebook & Instagram), TikTok, Google Ads and Pinterest. These cookies may track browsing behaviour across websites.
Managing cookies
Most web browsers allow you to delete cookies, block cookies, and receive notifications before cookies are stored. Disabling cookies may affect website functionality.
Marketing Communications
By subscribing to Culture Chaos marketing, you consent to receive product launches, drop announcements, restock alerts, promotions, competitions, event invitations and exclusive offers. You may unsubscribe at any time.
Customer account security
Customers are responsible for maintaining the confidentiality of their account credentials. Please notify Culture Chaos immediately if you suspect unauthorised access to your account.
Data breach response
If Culture Chaos becomes aware of a data breach that is likely to cause serious harm, we will take appropriate steps, including notifying affected individuals and relevant authorities where required by applicable law.
Pre-Order Policy
Selected products may be available for pre-order before they are ready to ship. By placing a pre-order, you agree to the following terms.
What is a pre-order?
A pre-order allows customers to purchase products before they are available for immediate dispatch. Estimated shipping dates will be displayed on the product page. These dates are estimates only.
Payment
Payment is taken in full at the time of purchase unless otherwise stated. Your order secures your item from the upcoming production run.
Shipping timeframes
Estimated dispatch dates are provided in good faith. Delays may occur due to manufacturing, quality control, customs clearance, freight delays, natural disasters or events beyond our reasonable control. If delays become significant, we will notify affected customers.
Cancellations
Pre-order cancellations may be accepted before production begins, subject to applicable consumer laws. Once production has commenced, cancellation requests may not be possible. Nothing in this policy limits your statutory rights.
Split orders
If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available, or we may split shipments at our discretion. Additional shipping charges may apply if you request separate shipments.
Made-to-Order Policy
Some Culture Chaos products are produced specifically after an order is placed. Made-to-order products help reduce waste and support sustainable production.
Processing time: production generally takes 5–15 business days before dispatch unless otherwise stated.
Changes to orders: changes to size, colour or design must be requested within 24 hours of placing your order. Once production has started, changes may not be possible.
Returns: made-to-order products cannot be returned due to incorrect size selection, change of mind or personal preference, unless required by law or where the item is faulty.
Limited Drop Policy
Culture Chaos operates exclusive limited releases. Once sold out, products may never be reproduced. We do not guarantee future restocks. Limited drops are available while stocks last. Products cannot be reserved without completed payment — items are allocated in the order payment is successfully received, and adding products to your cart does not reserve stock.
Product releases
Launches may experience unusually high traffic. Culture Chaos cannot guarantee availability during high-demand releases. If overselling occurs due to technical errors, affected customers will receive a full refund.
Giveaway & Competition Terms
From time to time, Culture Chaos may run competitions or giveaways.
Eligibility: entrants must meet the minimum age required by law, reside in an eligible country where specified, and comply with entry requirements.
Winner selection: winners may be selected randomly, by judging panel or by public voting depending on the promotion. The selection method will always be stated.
Prize conditions: prizes cannot be exchanged for cash, cannot be transferred unless approved, and may differ slightly from promotional images. Culture Chaos reserves the right to substitute prizes with products of equal value where necessary.
Winner contact: winners will be contacted using the information provided during entry. If a winner does not respond within 7 days, another winner may be selected.
Social media disclaimer: Instagram, Facebook, TikTok and other platforms are not responsible for or associated with Culture Chaos promotions unless specifically stated.
Discount Code Policy
Discount codes cannot be exchanged for cash, cannot be applied after an order has been completed, and cannot be combined unless stated otherwise. Codes may exclude limited editions, collaborations or sale products. Culture Chaos reserves the right to cancel promotional codes where misuse or fraud is detected.
Gift Card Terms
Gift Cards are available in selected values. Gift Cards are non-refundable except where required by law, cannot be exchanged for cash, and may only be redeemed through the Culture Chaos website. They cannot be replaced if lost, stolen or used without permission unless required by law. Unused balances remain available until the Gift Card expires, if an expiry date applies.
Brand Ambassador & Affiliate Programs
Approved ambassadors may receive benefits including exclusive discounts, early access, commission and product gifting. Participation does not create employment or partnership with Culture Chaos. We may terminate ambassador relationships at any time for misrepresentation, offensive behaviour, breach of agreement or brand damage.
Affiliates may receive commission on eligible sales generated through approved referral links or discount codes. Commission will only be paid on completed, non-refunded orders. Culture Chaos reserves the right to withhold or cancel commissions arising from fraudulent activity, self-referrals or breaches of affiliate terms.
Promotional content
By participating in promotions, competitions, ambassador programs or affiliate campaigns, you grant Culture Chaos permission to repost or share publicly available content that features our products, unless you request otherwise.
Intellectual Property Policy
Our brand identity, designs and creative work represent years of dedication, creativity and investment. We take protection of our intellectual property seriously.
Ownership of content
All content displayed on the Culture Chaos website, social media channels, marketing materials and products remains the property of Culture Chaos. This includes but is not limited to the brand name, logos, trademarks, clothing designs, artwork, graphics, product concepts, photography, videos, written content, marketing campaigns, slogans and packaging designs.
Unauthorised use
You must not copy Culture Chaos designs, reproduce our artwork, manufacture similar products using our designs, use our brand name or logo without written permission, claim ownership of our creative assets, or use our images for commercial purposes. Any unauthorised use may result in legal action.
Customer content
Where customers share images or videos featuring Culture Chaos products publicly, they may appear on our marketing channels. By tagging Culture Chaos or using our branded hashtags, you grant us permission to repost content for promotional purposes unless you request removal. Customers retain ownership of their original content.
Product Care Guide
Washing
Wash inside out, use cold water, wash with similar colours, use gentle detergent and avoid harsh chemicals. Avoid bleach, strong stain removers and excessive heat washing.
Drying
Air dry naturally; hang or lay flat where appropriate. Avoid high heat dryers and direct prolonged sunlight exposure. Excessive heat may cause shrinkage, colour fading and fabric damage.
Ironing
Iron inside out on low to medium heat. Avoid direct heat over prints or graphics.
Print & design care
Do not scrub printed areas, avoid harsh detergents, do not iron directly over prints, and avoid tumble drying.
Size Guide Policy
Garment measurements may vary slightly due to manufacturing processes, fabric characteristics and production batches. Measurements provided are approximate.
Customers are responsible for selecting the correct size before purchase. We recommend reviewing size charts, product descriptions and fit information before completing your order.
Oversized fit: some Culture Chaos products are designed with an oversized streetwear fit. Customers should consider their preferred fit style before purchasing. A different fit preference does not constitute a product fault.
Wholesale Terms & Conditions
These Wholesale Terms apply to approved retailers, stockists and business customers purchasing Culture Chaos products for resale.
Account approval: wholesale accounts are subject to approval. Applicants may be required to provide a business name, company registration details, trading information, business address and website or social media presence. Culture Chaos reserves the right to approve or decline applications.
Pricing: wholesale pricing is confidential and must not be publicly advertised unless authorised. Retailers agree not to discount below recommended pricing without approval, misrepresent Culture Chaos products, or alter branding or packaging.
Minimum orders: minimum order quantities may apply and may vary depending on collection, product availability, territory and retail partnership agreement.
Payment terms: payment terms will be confirmed before supply and may include payment before dispatch, approved account terms or deposit arrangements. Orders will not be dispatched until payment requirements are satisfied.
Retailer responsibilities: approved retailers must represent Culture Chaos professionally, maintain product quality standards, follow brand guidelines and avoid unauthorised copying or modification.
Acceptable Use Policy
Customers and visitors must use our website responsibly. You must not attempt to damage website functionality, upload malicious software, attempt unauthorised access, use the website for illegal activity, submit false information or abuse customer service channels. Culture Chaos reserves the right to restrict access where misuse occurs.
Limitation of Liability & Force Majeure
To the maximum extent permitted by law, Culture Chaos is not responsible for delays caused by third parties, courier interruptions, website downtime, events outside our reasonable control, or incorrect customer information. Nothing in these terms limits rights provided under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law where applicable.
Force majeure: Culture Chaos will not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including natural disasters, government restrictions, strikes, transport disruptions, manufacturing delays, supply chain interruptions and global events. Where possible, we will communicate with affected customers and work toward a solution.
Governing Law
These policies are governed by the laws applicable in New Zealand and, where applicable, Australia. Customers outside these regions acknowledge that certain laws may apply based on their location.
Customer Complaints Procedure
We value customer feedback and aim to resolve concerns fairly and efficiently.
How to make a complaint: please provide your full name, order number, a description of the issue, supporting photos or evidence where relevant, and your desired resolution.
Our response process: we aim to acknowledge your enquiry, investigate the matter, and provide a response or resolution. Complex matters may require additional time.
Contact
Culture Chaos
Email: culturechaosofficial@gmail.com
Instagram: @culturechaos.nz
Or message us through our contact page.