Privacy Policy

At Culture Chaos, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, create an account, make a purchase, or otherwise interact with our brand.

This Privacy Policy is intended to comply with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988 (Cth).

Who we are

Culture Chaos is an online clothing and lifestyle brand operating in New Zealand and Australia. For any privacy-related enquiries, contact culturechaosofficial@gmail.com.

Information we collect

Personal information: full name, email address, phone number, delivery address, billing address, order history and customer account information.

Payment information: payments are securely processed through our payment providers. Culture Chaos does not store your full credit card or debit card details. Payment providers may include Shopify Payments, Afterpay, Apple Pay and Google Pay depending on availability.

Device information: when visiting our website we may automatically collect your IP address, browser type, operating system, device type, language settings, pages visited, time spent on pages, referral websites and shopping activity.

Marketing information: if you choose to receive updates from us, we may collect email marketing preferences, SMS marketing preferences, wishlist activity and product interests.

How we collect your information

We collect information when you visit our website, purchase products, create an account, subscribe to newsletters, enter competitions, contact customer support, participate in promotions, leave reviews, or follow links from advertisements. Some information is collected automatically using cookies and analytics technologies.

How we use your information

Your information helps us process orders, deliver purchases, verify payments, provide customer support, respond to enquiries, improve website performance, personalise shopping experiences, prevent fraud, send marketing communications with your consent, and comply with legal obligations.

Email & SMS marketing

If you opt in, we may send new product launches, limited drops, exclusive promotions, giveaway announcements, brand news and event invitations. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

Sharing your information

Culture Chaos does not sell your personal information. We may share information only where necessary with trusted service providers, including payment processors, shipping and courier providers, website hosting providers, email marketing platforms, analytics providers, customer support software and fraud prevention services. These providers may only use your information to perform services on our behalf.

International data transfers

Some of our service providers may store or process information outside New Zealand or Australia. Where this occurs, Culture Chaos will take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, theft, misuse, disclosure, alteration and destruction. While we strive to protect your information, no online system can guarantee complete security.

How long we keep your information

We retain personal information only for as long as necessary to complete transactions, provide customer support, meet legal obligations, resolve disputes and prevent fraud. When information is no longer required, it is securely deleted or anonymised where appropriate.

Your privacy rights

Depending on your location, you may have the right to access your personal information, request correction of inaccurate information, request deletion where permitted by law, withdraw marketing consent, and request details about how your information is used. To exercise your rights, contact us using the details below.

Children's privacy

Culture Chaos does not knowingly collect personal information from children under the age required by applicable law without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can remove it where appropriate.

Third-party links

Our website may contain links to third-party websites. Culture Chaos is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Privacy policy updates

We may update this Privacy Policy from time to time. Changes become effective when published on our website. Customers are encouraged to review this page periodically.